Kris D. Thompson 🛠️
Kris D. Thompson

Communication Systems Engineer
Professional Engineer, CCIE 1226

Austin Voice Data LLC

About Kris Thompson - Principal Engineer

With over 30 years of hands-on experience in communications technology, I bring a proven track record in designing, implementing, and troubleshooting complex, enterprise-scale systems across internet routing, wireless networks, telephony, web hosting, and cloud computing. Known for my problem-solving skills and commitment to excellence, I deliver strong technical leadership that drives success in both established and cutting-edge technologies.

Experience

  1. Communication Systems Engineer

    Austin Voice Data LLC
    • LoRaWAN technology development and deployment for global coverage provider. Creation of data pipelines for processing, storage, and rendering of operation performance history.
    • Software modernization using cloud-hosted infrastructure for public safety applications. Development of continuous deployment capability using Terraform automation.
    • Voice, data, and IT security network infrastructure for various State of Texas entities and agencies (e.g. TPWD, DMV, DPS, ERS, THC, TFC). Systems upgrades, new technology deployments, and advanced technical support services.

  2. Support Engineer, Consulting Engineer, Senior Network Engineer

    Cisco Systems

    Ten years of Cisco experience driving excellence and innovation in technical support service delivery:

    • Cisco Remote Operations Services - Service Management for Voice-over-IP Telephone Systems. Development of ITIL-styled procedures for monitoring, support, and software maintenance.
    • Global Support Engineering - Support and Professional Services, Knowledge Engineering. Development of knowledge and case studies for publication to customers. Launch of eSupport for improved self-service and support.
    • Cisco Technical Assistance Center - Initial member of Escalation Engineering team, focus on Remote Access Technologies, creation of a meta-data driven Technical Support Library.

Education

  1. B.Sc. Electrical Engineering (Computer), 1988

    Queen's University at Kingston
    • Engineering Society Council - four (4) years.
      1st-year President, 4th-year VP Society Affairs, founded Science Quest (summer camp), permanent Science 88 Class President.
Skills & Hobbies
Technical Skills
Communication Systems Engineering

internet infrastructure, firewalls, telephone systems, web servers, systems management and monitoring
Cloud Computing

Amazon Web Services (AWS), Microsoft Azure
Technical Documenation

knowledge capture, development, and publication
IT Service Management

configuration, change, and issue management
Other Stuff
Nature, Outdoors

swimming, paddling, bugs and other wildlife
Buildings and Construction

electrical, woodwork, recycling
Ideas and Learning

history, current events, understanding media, fiction